You can submit as many video editing and design requests as you like. Tasks are completed one at a time to maintain quality and consistency. Once a task is approved, we immediately move on to the next one in your queue. This model gives you predictable monthly costs without sacrificing professional standards.

We support most business and creator-focused video editing needs, including:

• YouTube videos and YouTube Shorts

• Instagram Reels, shorts and TikTok videos

• Talking-head and podcast video editing

• Promotional videos and ad creatives

• Training, interview, and educational content

• Social media repurposing and resizing

If your work involves regular content production, this service is designed for you.

Yes — film projects and wedding videos are supported as custom work.

Because these projects vary greatly in scope, structure, and creative direction, they are handled outside the unlimited subscription and quoted separately. If you have a film or wedding project, contact us to discuss timelines, style, and requirements.

Most standard editing requests are completed within 1–2 business days. More complex edits may take longer, but we begin promptly and keep you updated throughout the process.

Business days are Monday to Saturday.

Each subscription includes one active project at a time. You can queue unlimited tasks, and once one project is completed or approved, the next one starts immediately.

If you need two projects running at the same time, simply purchase the package twice. Each active subscription equals one parallel workflow with its own queue.

Clear briefs lead to faster delivery and better results. We recommend including:

• Raw video footage

• Brand guidelines or references (if available)

• Clear instructions or examples

• Platform or format requirements

Clear input helps us deliver clean output.

Yes. All subscription-based tasks include unlimited revisions, provided the request stays within the original scope. We refine your edit until you’re satisfied.

Absolutely. We can deliver videos in multiple formats and aspect ratios, including:

• YouTube (16:9)

• Instagram & Facebook (1:1, 4:5)

• TikTok & Shorts (9:16)

Just let us know where the content will be published.

Yes. We use royalty-free music and licensed stock assets where appropriate. These are included to enhance your videos when suitable for the project.

Final exported files are always included. Source files can be provided on request, except where third-party licensed assets restrict redistribution.

No. Our service runs on a month-to-month subscription with no long-term contracts. You can pause or cancel anytime before your next billing cycle.

To keep turnaround times reliable, the unlimited subscription does not include:

• Film or wedding video editing (custom projects)

• Full 2D or 3D animation from scratch

• Feature-length or documentary-scale edits

• Projects exceeding plan limits without an upgrade

If you’re unsure whether your project fits, just ask — we’ll be clear upfront.

This service is ideal for:

• Content creators publishing regularly

• Businesses producing social or marketing videos

• Agencies needing reliable editing support

• Teams that want predictable monthly costs without hiring in-house editors

Getting started with GenXO is simple. Once you choose either a Business or Personal package and complete your payment, you’ll receive a confirmation email with everything you need to begin.

This includes a secure link to upload your files and access to a ClickUp project tracking link, where you can see live progress on your edit. Our editors start working as soon as your task is in the queue.

When the edit is ready, you’ll receive a preview to review and provide feedback. After approval—or any requested adjustments—you’ll receive the final, high-quality download link. If another edit is already queued, we move straight on to the next one.